Services We Offer
Heartland Charging Services is your partner from start to
maintenance in your EV charging journey.
We plan, provide and maintain EV chargers in the Midwest and beyond.
Our team of EV charging experts offers extensive services throughout the Midwest. Companies and municipalities count on us to be their trusted partner to plan, install and maintain their EV charging systems.
In addition to a complimentary consultation to customize the best EV charging plans for your site, we can also work with you to get the best EV charging grants and rebates available to you.
Contact our sales team today, and we’ll work together to keep your business charging forward.
Midwest Field Service
EV Charger Service & Maintenance
Heartland provides preventive maintenance, diagnostics, repairs, commissioning and field support for Level 2 and DC fast charging infrastructure.
Service Capabilities
Heartland services Level 2 and DC fast charging equipment, network connections and supporting site infrastructure.
Preventive Maintenance
Scheduled inspections and maintenance intended to reduce equipment failures and extend service life.
Corrective Maintenance
Troubleshooting and repairs for equipment that is offline or not operating correctly.
Diagnostics & Troubleshooting
Identification of faults in charger equipment, electrical systems and network communications.
Commissioning & Start-Up
Start-up, testing and verification for new installations and replacement equipment.
Firmware & Configuration
Firmware updates, charger configuration and operating parameter adjustments.
Parts & Component Replacement
Replacement of damaged or failed charger components using compatible parts.
Network & OEM Coordination
Coordination with charging networks and equipment manufacturers during diagnosis and repair.
Site Assessments & Upgrades
Evaluation of existing charging infrastructure for repair, replacement or expansion.
Reporting & Performance
Service documentation covering findings, completed work, charger status and recommended follow-up.
Equipment Cleaning & Care
Cleaning charger surfaces, screens, cooling fans and vents to remove dirt and debris and support proper airflow.
Service Response Process
Issue Reported
Diagnosis
Technician Dispatch
Repair
Verification
Service Report
Service Coverage
Heartland provides EV charger service and maintenance across Ohio, Kentucky, Pennsylvania, West Virginia, Indiana, Illinois, Michigan, Wisconsin and Iowa.
- WIWisconsin
- IAIowa
- ILIllinois
- MIMichigan
- INIndiana
- OHOhio
- KYKentucky
- WVWest Virginia
- PAPennsylvania
Multi-OEM Service
Heartland supports 17+ EV charging manufacturers and platforms, including Level 2 and DC fast charging equipment.
Common Service Issues
- Multiple manufacturers and networks
- Multi-OEM service and coordination
- Charger outages
- 24/7 outage response
- Unexpected equipment failures
- Preventive and corrective maintenance
- Multiple charging sites
- Service coordination across multiple sites
- Incomplete service history
- Service reports and performance data
Request Service
Contact Heartland for preventive maintenance, diagnostics, repairs, commissioning or ongoing service support for Level 2 and DC fast charging equipment.
Request Service
Submit your service request and provide details about the charger, site, and issue. Our service team will review the request and follow up.