Heartland technician working inside an open charger electrical cabinet

Midwest Field Service

EV Charger Service & Maintenance

Heartland provides preventive maintenance, diagnostics, repairs, commissioning and field support for Level 2 and DC fast charging infrastructure.

Request ServiceService Capabilities
600+Level 2 Machines Under Service
125+DC Fast Charging Machines Under Service
9States Covered
24/7Outage Response
17+OEM Platforms Supported

Service Capabilities

Heartland services Level 2 and DC fast charging equipment, network connections and supporting site infrastructure.

  1. Preventive Maintenance

    Scheduled inspections and maintenance intended to reduce equipment failures and extend service life.

  2. Corrective Maintenance

    Troubleshooting and repairs for equipment that is offline or not operating correctly.

  3. Diagnostics & Troubleshooting

    Identification of faults in charger equipment, electrical systems and network communications.

  4. Commissioning & Start-Up

    Start-up, testing and verification for new installations and replacement equipment.

  5. Firmware & Configuration

    Firmware updates, charger configuration and operating parameter adjustments.

  6. Parts & Component Replacement

    Replacement of damaged or failed charger components using compatible parts.

  7. Network & OEM Coordination

    Coordination with charging networks and equipment manufacturers during diagnosis and repair.

  8. Site Assessments & Upgrades

    Evaluation of existing charging infrastructure for repair, replacement or expansion.

  9. Reporting & Performance

    Service documentation covering findings, completed work, charger status and recommended follow-up.

  10. Equipment Cleaning & Care

    Cleaning charger surfaces, screens, cooling fans and vents to remove dirt and debris and support proper airflow.

Service Response Process

  1. Issue Reported

  2. Diagnosis

  3. Technician Dispatch

  4. Repair

  5. Verification

  6. Service Report

Heartland nine-state service territoryIowa, Wisconsin, Illinois, Michigan, Indiana, Ohio, Kentucky, West Virginia and Pennsylvania. Accurate state boundaries; only the service territory is shown.Iowa — Heartland service stateIllinois — Heartland service stateIndiana — Heartland service stateKentucky — Heartland service stateMichigan — Heartland service stateOhio — Heartland service statePennsylvania — Heartland service stateWisconsin — Heartland service stateWest Virginia — Heartland service state
Current service territory · 9 states

Service Coverage

Heartland provides EV charger service and maintenance across Ohio, Kentucky, Pennsylvania, West Virginia, Indiana, Illinois, Michigan, Wisconsin and Iowa.

  • WIWisconsin
  • IAIowa
  • ILIllinois
  • MIMichigan
  • INIndiana
  • OHOhio
  • KYKentucky
  • WVWest Virginia
  • PAPennsylvania

Multi-OEM Service

Heartland supports 17+ EV charging manufacturers and platforms, including Level 2 and DC fast charging equipment.

Common Service Issues

Multiple manufacturers and networks
Multi-OEM service and coordination
Charger outages
24/7 outage response
Unexpected equipment failures
Preventive and corrective maintenance
Multiple charging sites
Service coordination across multiple sites
Incomplete service history
Service reports and performance data
Heartland technicians actively servicing a charger beside a Heartland field service truck

Request Service

Submit your service request and provide details about the charger, site, and issue. Our service team will review the request and follow up.

Heartland Charging Services

Prefer to call? 1-800-409-2587.