Heartland Charging Services
Frequently asked questions
Answers to common questions about EV charging, project planning, and ongoing support.
How do I get started with an EV charging project?
Share your site address, property type, parking layout, goals and expected timing. Photos or electrical drawings are helpful, but you do not need a finished design to start the conversation. Heartland can review your site and identify the next steps. Contact Heartland.
How does Heartland choose the right chargers for a site?
The type and number of chargers depend on how long vehicles park, expected demand, electrical capacity, connector needs and payment requirements. Heartland reviews these factors and can consider a phased installation as your needs grow. View Solutions.
What electrical work and utility coordination may be needed?
A project may need dedicated circuits, panels, conduit, trenching or a utility service upgrade. Heartland evaluates the existing electrical system and coordinates with utilities when capacity, a new connection or an upgrade is involved.
How long does an EV charging project take?
Timing depends on site conditions, design, permits, utility work, equipment availability and construction scope. Heartland can discuss a project-specific schedule after reviewing your site.
What is the difference between Level 2 and DC fast charging?
Level 2 charging often suits workplaces, multifamily properties and destinations where vehicles park longer. DC fast charging can suit shorter stops or higher-use operations. Vehicle capability, available site power and charging demand help determine the right choice.
Can Heartland help with rebates, grants or utility incentives?
Heartland can help identify programs that may fit your site and explain how their requirements affect planning. Availability and application windows vary by location and project. Program administrators determine eligibility and awards; funding is not guaranteed. Explore funding information.
Does Heartland service existing chargers and provide ongoing maintenance?
Yes. Heartland provides maintenance, diagnostics, repairs and ongoing support, and can review equipment installed by others. Share the manufacturer, model, network provider and location so the team can confirm compatibility and service scope. Request Service.
What should I do if a charger is offline or not working?
Send the site address, charger identification, any error message and a description of the issue, including when it started. Use the service request form or call 1-800-409-2587. Request Service.
Talk with Heartland
Have a question about your site?
Tell us about your project or get support for existing charging equipment.